We at Idealkart believe that satisfying the customer's needs will improve their trust in us, in order to achieve that we only sell products that are of excellent quality, and every product is packed after having a thorough visual inspection. However, if you are not satisfied with the product quality or you got a defective product then you can cancel the order immediately and raise the ticket for refund or replacement. Please read the following cancellation, return and refund policy for more details.
Cancellation:
Order cancellation needs to be done before shipping. Once shipping is done it needs to be gone through the return and replacement policy. Please refer to the respective Section. Kindly make sure you order as per your requirement.
Return:
If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person and contact our customer support mentioning your Order ID. A brand-new replacement will be dispatched to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back. We will bear shipping charges for returns in such cases.
Please take a video while you unbox the package, so it will be helpful in order to verify if there is any damage during shipment.
Please let us know within 7 days if you received the wrong or damaged product.
First, your request for a return with an apparent reason has to be written to info@ideal3d.in. All communication shall be done via e-mail only.
The request for return is revied by idealkart which may approve or reject or request more details about the issue.
Once the request is approved pack the product in its original packing, with your order number and courier/post it to the following address:
Ideal3D
Shop No:1, C.T.A. Complex, Plot No:1, C.T.A. Garden,
Mangadu,
Chennai - 600122
Tamil Nadu
India.
Please note, you will be responsible for all return shipping charges. The shipping charges will be covered in your next order.
Refund
Refund will be initiated within 3-5 business days after returning the product. Notification will be sent by email. The amount will be refunded to the same account which was used for payment. It will take 7-10 working days to get the refund amount depending upon the respective bank.